Privacy Policy

We, the company RaceChip South Africa, take the protection of your personal data very seriously and adhere strictly to the rules of data protection laws.
Personal data is gathered on this website solely to the extent that is technically necessary. In no event will the gathered data be sold or otherwise transferred to third parties. We use the data you provide us to carry out and complete your order.
The following policy gives you an overview of how we ensure this data protection.
Data Processing on the Website of RaceChip Chiptuning
In it's server log files, RaceChip South Africa collects and automatically saves information that your browser sends to us. This information consists of:

 Browser type and version
 Operating system
 Referrer URL (previously visited page)
 Hostname of the accessing computer (IP address)
 Time of the server request

RaceChip South Africa cannot attribute the above data to specific individuals. This data will not be combined with other data sources and, furthermore, the data will be deleted after statistical analysis.
Information about Cookies
Our website makes use of cookies in several places. These serve to make our website and services more user-friendly, effective and safe. Cookies are small text files that are saved by your browser and stored on your computer. Most of the cookies we use are so-called "session cookies".
These cookies are deleted automatically after your visit. Cookies on your computer do not harm your computer and do not contain viruses.
What is a Cookie?
A cookie is a small text file that is stored on your computer when you visit a website. This text file stores information that can be read by the website if you visit it again later. Some cookies are necessary to ensure that the website functions correctly. Other cookies are beneficial for visitors: they store the username and other information – for example, the language settings – in a secure fashion. The purpose of cookies is to ensure that you do not have to enter the same information each time you visit the website.
Why does RaceChip use cookies?
RaceChip uses cookies to fulfil your needs as a customer in providing you an optimally tailored web-browsing and shopping experience. In using cookies, RaceChip can make sure that you are not presented with identical information each time you visit the website. Cookies can also eliminate the need for you to enter the same information twice. Cookies may also be used to optimize the performance of a website. They facilitate, for example, the logout process and help you to find specific products more quickly.
In order to protect your personal information, and to prevent loss of information or unlawful behavior, RaceChip employs appropriate organisational and technical measures.
How can I disable cookies?
You can easily adjust your browser settings to disable all cookies. Please note: If you disable cookies, then your username and password will no longer be stored on the website and all other data that you have stored for this site, such as your customized car, will be lost.

1. Open Firefox.
2. Press the “alt” key on your keyboard.
3. In the toolbar at the top of your browser, select “Tools” and then “Options”
4. Select the “privacy” tab.
5. Go to “Settings History” and then “Use custom settings”.
6. Uncheck “Accept cookies from sites” and save your preferences
Internet Explorer:
1. Open Internet Explorer.
2. Click on “Tools” and then “Internet Options”.
3. Select the “Privacy” tab.
4. Select the “Advanced” button.
5. Under “First-party Cookies” and “Third-party Cookies”, choose “Block” to automatically block all cookies
6. Click “Ok”.

Google Chrome:
1. Open Google Chrome.
2. Click on “Tools”.
3. Select “Settings” and then “Advanced Settings”.
4. Select “Content Settings” in the “Privacy” section.
5. You can deselect cookies and save your preferences in the “Cookies” section
1. Open Safari.
2. Select the “Preferences” option in the tool bar and then select the “Privacy” panel in the following dialogue box.
3. Under “Cookies and website data” you can specify if and when Safari should accept cookies from websites. For more information click on the Help (?) button.
4. For more information on the cookies that are stored on your computer, click on “Details”.
Right to Information
You always have the right to receive information concerning your stored personal data, its origin and recipient as well as the purpose of its storage. The Data Protection Officer of the company RaceChip South Africa provides information about stored data:

RaceChip South Africa (Pty) Ltd
Unit G3, Crowthorne Corner, 12 Garlicke Dr, Dolphin Coast, 4420, South Africa
Phone: 031 023 2300

In accordance with the Federal Data Protection Act, you have a right to information free of charge about your stored data and a right to correct, block or erase this data.
For questions regarding the collection, processing and use of your personal data, as well as the disclosure, correction, blocking or deletion of data please contact:

RaceChip South Africa (Pty) Ltd
Unit G3, Crowthorne Corner, 12 Garlicke Dr, Dolphin Coast, 4420, South Africa
Phone: 031 023 2300

Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", which are text files that are stored on your computer and enable analysis of your use of the website. The information generated by the cookie concerning your use of this website is usually transferred to a Google server in the United States and stored there. If IP anonymisation is activated on this website, your IP address will, however, be truncated by Google beforehand within the area of the member states of the European Union or other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the United States and truncated there.

Google will use this information on behalf of this website's owner to evaluate your use of the website, compile reports about website activities, and provide the website’s operator with further services related to website and Internet usage. The IP address sent by your browser as required by Google Analytics is not merged with other data by Google.

You can prevent storage of cookies by selecting the appropriate settings in your browser software. If you do this, however, please note that you might not be able to use all the functions of the website. You can also prevent the data generated by the cookie, and the data related to your usage of this website (including your IP address), from being sent to and processed by Google by downloading and installing a browser plug-in available through the following link:

For more information, see and (general information on Google Analytics and data protection). Please note that this website uses Google Analytics with the extension "gat._anonymizeIp();" in order to anonymise the IP addresses by deleting the last octet of the IP address.
Use of Facebook Social Plugins
This website uses so-called social plugins (“plugins”) from the social network Facebook, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). You can find an overview of Facebook plugins and their appearance at:

If you access a page from our website that contains such a plugin, your browser establishes a direct connection to Facebook’s servers. Facebook sends the contents of the plugin directly to your browser and embeds them into the web page. This process enables Facebook to receive the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook account or are not logged in with Facebook at the time. This information (including your IP address) is sent by your browser directly to a Facebook server in the United States and is stored there.

If you are logged into Facebook, Facebook can then attribute the visit to our website directly to your Facebook account. If you interact with the plugins – for example, if you click on the ‘Like‘ button or submit a comment – the corresponding information will be sent directly to a Facebook server and stored there. The information will also be published on Facebook and shown to your Facebook friends.

Facebook may use this information for the purposes of advertising, market research and the personalized design of Facebook pages. To this end, Facebook creates usage, interest and relationship profiles, e.g. to analyse your use of our website with regard to the advertisements that Facebook displays to you, to inform other Facebook users about your activities on our web site, and to provide further services associated with the use of Facebook.

If you do not want Facebook to collect data about you via our website and to attribute this to your Facebook account, you should log out of your Facebook account before visiting our website.

The purpose and scope of data collection and ongoing processing and use of data by Facebook, as well as your rights and the setting options for protecting your privacy can be found in the Facebook privacy policy here:
Conversion Measurement with Facebook’s Conversion Tracking Pixel
With your consent, we will use the conversion tracking pixel of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, United States (hereinafter: “Facebook”) on our website. With the aid of this tool, we can track the actions of users after they have seen or clicked on a Facebook advertisement. This allows us to record the effectiveness of Facebook advertisements for statistical and market research purposes. The data collected in this manner is anonymous for us, which means we do not see the personal data of individual users. However, this data is saved and processed by Facebook. We are informing you of this process based on the current information available to us. Facebook can link this data with your Facebook account and use it for its own advertising purposes in accordance with Facebook’s data policy at This data can enable Facebook and its partners to insert advertisements on Facebook and outside Facebook. Furthermore, a cookie can be saved on your computer to this end.
Further Information
Your trust is important to us. We are, therefore, always happy to discuss this policy with you and answer any questions you may have concerning the processing of your personal data. If you have any questions that this Privacy Policy was unable to answer, or if you wish to receive more information, please consult our data protection officer at any time:

RaceChip South Africa (Pty) Ltd
11 Garlicke Crescent, Unit 7 Ashley Park, Ballito Business Park, Ballito, 4420, South Africa
Phone: 031 023 2300
Liability Limitation
Great care has been taken in creating the contents of our website. However RaceChip South Africa cannot guarantee that the contents are accurate, complete and up to date. The usage of the website contents takes place at the user's risk. All content bearing the name of the author reflects the opinion of the author only and does not necessarily represent the opinion of the RaceChip South Africa. Simply using the website of RaceChip South Africa does not establish a contractual relationship between the user and the provider.

External Links
Our website contains links to other websites ("external links"). These websites are the responsibility of the respective operators. RaceChip South Africa has no influence whatsoever on the design and content of linked sites. The placing of external links on the website of RaceChip Chiptuning GmbH & Co. KG does not mean that RaceChip Chiptuning GmbH & Co. KG takes possession of the content behind the reference or link.
Copyright and Intellectual Property Law
Individual content published on our website is subject to German copyright and intellectual property law. Any use not permitted under German copyright and intellectual property law requires the prior written consent of RaceChip South Africa or the relevant copyright holder. This applies in particular to copying, editing, translation, search engine optimization (on-page as well as off-page optimization), storage, processing or reproduction of content in databases or other electronic media and systems. Contents and rights of third parties are marked as such. The unauthorized reproduction or distribution of content or complete pages is prohibited and punishable by law. Only the production of copies, and downloads for personal, private and not for commercial use, are permitted.
Presentation of this website in external frames is only permitted with written permission.
This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that
you give the Store while using this website. The Store is committed to ensuring that your privacy is protected.
Should we ask you to provide certain information by which you can be identified when using this website, then
you can be assured that it will only be used in accordance with this privacy statement. The Store may change
this policy from time to time by updating this page. You should check this page from time to time to ensure
that you are happy with any changes.
What we collect
We may collect the following information:
 name
 contact information including email address
 demographic information such as postcode, preferences and interests
 other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service,
and in particular for the following reasons:
 Internal record keeping.
 We may use the information to improve our products and services.
 We may periodically send promotional emails about new products, special offers or other information which we
think you may find interesting using the email address which you have provided.
 From time to time, we may also use your information to contact you for market research purposes.
We may contact you by email, phone, fax or mail. We may use the information to customise the website
according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or
disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and
secure the information we collect online.
How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive.
Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit
a particular site. Cookies allow web applications to respond to you as an individual. The web application
can tailor its operations to your needs, likes and dislikes by gathering and remembering information about
your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page
traffic and improve our website in order to tailor it to customer needs. We only use this information for
statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find
useful and which you do not. A cookie in no way gives us access to your computer or any information about you,
other than the data you choose to share with us. You can choose to accept or decline cookies.
Most web browsers automatically accept cookies, but you can usually modify your browser setting
to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links
to leave our site, you should note that we do not have any control over that other website.
Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst
visiting such sites and such sites are not governed by this privacy statement.
You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
 whenever you are asked to fill in a form on the website, look for the box that you can click to indicate
that you do not want the information to be used by anybody for direct marketing purposes
 if you have previously agreed to us using your personal information for direct marketing purposes,
you may change your mind at any time by letting us know using our Contact Us information
We will not sell, distribute or lease your personal information to third parties unless we have your permission
or are required by law to do so. We may use your personal information to send you promotional information
about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998.
A small fee will be payable. If you would like a copy of the information held on you please email us this
request using our Contact Us information.
If you believe that any information we are holding on you is incorrect or incomplete,
please write to or email us as soon as possible, at the above address.
We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name / Cookie Description

FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.
Unit G3, Crowthorne Corner, 12 Garlicke Dr, Dolphin Coast, 4420, South Africa
Monday – Thursday 08:00 a.m. – 16:30 p.m.
Friday 08:00 a.m. – 16:00 p.m.

031 023 2300