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Customer Support Center

How can we help you?


34 Waterfall ave. Riverside Industrial, South Africa, Nelspruit 1200


sales@racechip.co.za | technical@racechip.co.za

(013) 752 4302 | (013) 752 4677 | (013) 752 4203 | (013) 752 4801 | (013) 752 4781

Monday - Thursday 8:00 to 16:30

Friday 8:00 to 16:00

Saturday 8:00 to 12:00

FREQUENTLY ASKED QUESTIONS

  • Chiptuning

    What exactly is the difference between RaceChip S, RaceChip RS, RaceChip GTS and RaceChip GTS Black?

    How do the chip tuning products from RaceChip work?

    Are your products individually adapted for my vehicle?

    Can I still use my RaceChip after switching to a new vehicle?

    Can I still save fuel despite having more power? How does that work?

    Yes, by adapted driving behavior, RaceChip can greatly reduce fuel consumption. The increased torque, which primarily takes place in the lower and mid-RPM range, allows your transmission to upshift sooner, meaning that your vehicle is driven with a lower overall RPM value.

    Will chip tuning cause more strain on my engine?

    Can I also use a RaceChip with diesel particulate filters?

    RaceChip can be used worry-free with diesel particulate filters. Our modules are designed for problem-free use even with series vehicles with DPFs.

    Does RaceChip offer a warranty on the engine, transmission and drive chain?

    Is it possible to install a RaceChip even without any technical know-how?

    Yes. RaceChip products are designed for problem-free installation with the aid of our instructions and videos provided. In some individual cases where users have issues, our customer service is available for advice.

    Can I remove the tuning and return my vehicle to series condition?

  • Throttle Tuning

    What exactly does RaceChip XLR do?

    How is RaceChip XLR different from RaceChip chip tuning products?

    Does the RaceChip XLR enhance the performance of my vehicle?

    What are the advantages of combining RaceChip chip tuning and the RaceChip XLR?

    Which vehicles is the RaceChip XLR suitable for?

    The RaceChip XLR can be installed in all modern vehicles. For around 20 years acceleration signals from the accelerator to the engine have no longer been communicated via cables, but rather electronically. Regardless of the engine or transmission type, you will notice the improved response behavior of your vehicle.

    Is the RaceChip XLR suitable for every vehicle type?

    Will the manufacturer's warranty be affected by using the RaceChip XLR?

    The manufacturer's warranty usually remains intact with the RaceChip XLR.

    Is a product warranty offered for the RaceChip XLR?

    Does the use of the RaceChip XLR require registration?

    No, the RaceChip XLR does not require registration.

    Can I install the product myself?

  • Ordering and Shipping

    What are the benefits of a RaceChip customer account?

    You can track your order directly via the customer support center.

    How much is delivery? Do you offer free delivery?

    Does RaceChip deliver to my country? Where can I find a list of available countries?

    How long will it take to receive my order?

    Get it Quick (ONLY MAIN CENTRE'S)
    R 100 will ensure that delivery of your order will be within 1 – 2 working days. (Next day delivery for certain main centres ONLY) Orders need to be placed & paid before 14:00 on a working week day in order for your parcel to go out on the same day.

    Get it Not So Quick Standard delivery –
    All orders qualify for FREE delivery (Applicable to areas within South Africa.) Delivery will take place within 3 – 5 working days. Upon receiving the parcel and signing for delivery – inspect the product for any faults, defects or damage. Please keep the receipt of the delivered product, just for precaution.

    Where can I find my tracking number?

    When we ship your parcel you'll automatically receive an email with the tracking number. If you did not receive this email, then you can request your tracking number from our customer service ((013) 752 4302).

    How can I check the status of my package?

    Enter your tracking number at the respective courier partner's website (DSV or Globeflight) and you can track the status of your parcel.

    Which methods of payment are available?

    We offer the following payment methods via our online shop: PayPal, bank transfer, credit card (Mastercard,Visa, EFT, PayU).

    What is the return process at RaceChip?

    For returns, check with our customer service first to review return shipment options. Terms.

    Can I return a product if I'm not satisfied?

    Yes, you have a 14-day trial period with your order. Terms

    I ordered the wrong product. Can I exchange it?

    Of course. Please contact our customer service within the trial period, namely 14 days after receiving your order. Return Form

INSTALLATION Guides

    Diesel Petrol

RaceChip GTS Black

DOWNLOAD DOWNLOAD
  RaceChip GTS Black with App DOWNLOAD DOWNLOAD

RaceChip GTS

DOWNLOAD DOWNLOAD
  RaceChip GTS with App DOWNLOAD DOWNLOAD
RaceChip RS DOWNLOAD DOWNLOAD
  RaceChip RS with App DOWNLOAD DOWNLOAD
RaceChip S DOWNLOAD DOWNLOAD
RaceChip XLR DOWNLOAD
  RaceChip XLR with App DOWNLOAD

Please Note: Installation Guides are not vehicle Specific

TIPS
Whether chip tuning or accelerator tuning, our products can be reset at any time to return your vehicle to series configuration.

SERIAL NUMBERS

SHIPPING AND RETURNS

STEP 1:Complete our Return Form
(click here).

STEP 2:Our Support team will contact you once we have received and assessed your form.

STEP 3: Once you have confirmation, pack the product well (ideally in the original packaging).

Affix your contact name and cellphone number to the package and send it to us.

STEP 4:We inspect the products condition once we have received it.

Within a few days you'll receive the new product (exchanges) or a refund (return) from us.

Track your orders here:

Further Questions?

If the above information still doesn't help answer your questions, please feel free to contact us:

Contact Form

Pick your car

Help differentiating CR/PD

Distinguishing between Common Rail (CR)
and Unit Injector (PD)

Applicable to certain Volkswagen AG model series with 2.0 TDI engines

Several Audi, Seat, Skoda and VW model series with 2.0 TDI engines use both CR and PD ("Pumpe-Düse" / Unit injector) technology. RaceChip chiptuning is specially customized to the applicable fuel injection technology with respect to both hardware and software. If your vehicle is specified in the list of applicable models below (all other 2.0 TDI models feature just one type of technology), it is important to determine, before choosing a tuning product, which type of injection technology is installed in your vehicle. For such models, you will therefore find the “CR” or “PD” designation after your engine code.

PerformanceThe following Volkswagen Group model series are applicable:Engine code CREngine code PD
100kW (136hp) Audi: A3 (8P), A6 (C6)
VW: Golf Plus, Jetta V, Passat B6
CAGB, CBAA, CFFA AZV, BMA, BNA, BRF
103kW (140hp) Audi: A3 (8P)
Seat: Altea (5P)
Skoda: Octavia (1Z), Superb (3T)
VW: Caddy (2K, 2C), Eos (1F), Golf V,
Golf VI, Jetta V, Passat B6, Touran (1T)
CBAB, CBDB, CFFB,
CFHC, CJAA, CLCB,
CLJA
BKD, BKP, BMM, BMP

If your vehicle is in this list and you are not sure if it is a CR or PD version, then simply follow one of the following steps to identify CR or PD technology.

Using the engine code:

For PD models, the engine code consists of 3 characters, while for CR there are 4 characters. You can find your vehicle’s engine code in the specification sheet in your service booklet or on the data sticker in your engine bay.

Using engine images for CR and PD:

Common rail (CR)
Common rail engine, traverse
Common rail engine, longitudinal
Unit injector (PD)
Pumpe-Düse (PD, unit injector) engine, traverse
Pumpe-Düse (PD, unit injector) engine, longitudinal

Using our customer service:

If the tips above have not clarified the technology type, then please contact our Customer Service department. We will be happy to help.Contact